Frequently Asked Questions

What is a guarantor?

If your financial reference is weak for any reason you may require a guarantor to support your tenancy. Subject to references, credit checks and signing of the tenancy, a Guarantor is a person who will be as responsible as the tenant and guarantee to the Landlord (1) payment by the tenants of the rent due under the tenancy agreement and (2) due performance of the tenants covenants and obligations contained in the tenancy agreement.

Do you accept DSS or housing benefit?

Sorry, no.

Am I allowed pets?

Not unless specifically defined and agreed in advance. Many blocks are restricted to pets by head leases, which landlords must obey. If you require a property that does allow pets then please let us know and we will do our best to find a suitable property for you.

What is the latest time I can view a property?

With longer opening hours than most we can be flexible. Our opening hours are Mon-Saturday 10am to 6pm. Sunday 11.00am to 3pm. Out of office appointments can be arranged, ask a member of the team for more details.

Who pays the council tax and other bills?

You do, unless otherwise stated. You will be responsible for opening and keeping up to date accounts for all utilities.

Is my deposit protected?

From 6th April 2007, when you pay a deposit, your landlord or agent must protect it using a government authorized tenancy deposit scheme.